Terms of service

Terms of Service

Welcome to [Thetradecart.in]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Terms

These Terms apply to all users of our website, including customers, visitors, and users who browse, purchase, or otherwise interact with our Store.

We reserve the right to update, modify, or replace these Terms at any time. Changes will become effective when posted on this page, unless otherwise stated. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

We may refuse service, cancel orders, or restrict access to our website where reasonably necessary to prevent fraud, misuse, unlawful activity, or violation of these Terms.

2. Account Terms

You may be required to create an account to access certain features or place orders.

When creating an account, you agree to:

  • Provide accurate, complete, and current information;

  • Keep your account and login information confidential;

  • Promptly update information that becomes inaccurate;

  • Not share your account credentials with unauthorized persons; and

  • Notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activity occurring through your account unless the activity resulted from circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms or applicable law.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

  • Differences in device or screen settings;

  • Manufacturing or packaging changes;

  • Product batches or variations;

  • Photography or lighting conditions; or

  • Updates provided by manufacturers or suppliers.

We do not guarantee that every product image or description will be completely identical to the physical product in every respect.

If you receive a product that is materially different from the product described or ordered, please contact us in accordance with our Returns and Refunds Policy.

4. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice. However, changes will not normally affect an order that has already been accepted and confirmed, except where an obvious pricing error or other circumstance requires correction.

Applicable taxes, delivery charges, platform charges, or other fees will be displayed at checkout where applicable.

We accept payment methods made available on our website, which may include:

  • Credit or debit cards;

  • UPI;

  • Net banking;

  • Digital wallets;

  • Cash on delivery, where available

Payment information may be processed by third-party payment providers. We do not guarantee uninterrupted availability of any particular payment method.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or hold the related order until payment is successfully completed.

5. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products according to these Terms.

After receiving your order, we may send an order acknowledgement or confirmation. This acknowledgement does not necessarily mean that the order has been finally accepted.

An order will be considered accepted when we confirm that the order has been processed for fulfilment or otherwise expressly communicate acceptance to you.

We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Suspected fraud or unauthorized activity;

  • Payment problems;

  • Shipping restrictions;

  • Duplicate or unusually large orders;

  • Errors in the order; or

  • Violation of these Terms or applicable law.

If we cancel an order after payment has been received, we will process an applicable refund through the original payment method or another appropriate method, subject to applicable payment-provider procedures.

6. Shipping and Delivery

Orders are generally processed within working business days after successful payment or order confirmation, unless otherwise stated on the product page or at checkout.

Estimated delivery times may vary depending on:

  • Delivery location;

  • Product availability;

  • Courier or logistics provider;

  • Weather or natural events;

  • Public holidays;

  • Operational disruptions;

  • Incorrect or incomplete address information; and

  • Other circumstances beyond our reasonable control.

Any delivery timeframe displayed on our website is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

You are responsible for providing an accurate and complete delivery address and contact information. We may not be responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by you.

If an order appears damaged, tampered with, or incomplete upon delivery, please contact us at [thetradecart.in@gmail.com] as soon as reasonably possible and provide photographs or other information requested by our support team.

7. Returns, Exchanges, Cancellations and Refunds

Our returns, exchanges, cancellations, and refund procedures are governed by our [RETURNS AND REFUND POLICY].

Eligibility may depend on factors such as:

  • The type of product purchased;

  • Whether the product has been used;

  • The condition of the product and packaging;

  • The reason for the return;

  • The time elapsed since delivery; and

  • Applicable consumer-protection laws.

Where a return is approved, the product may need to be returned in its original or substantially original condition, together with applicable packaging, accessories, tags, invoices, or other included items.

Refunds will generally be processed using the original payment method or another appropriate method. Processing times may vary depending on the payment provider or financial institution.

Nothing in these Terms is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

For complete details, please review our [RETURNS AND REFUND POLICY].

8. Promotions, Discounts and Offers

From time to time, we may offer discounts, promotional codes, coupons, or special offers.

Promotions may be subject to additional terms, including eligibility requirements, minimum purchase values, product exclusions, validity periods, or usage limits.

Unless otherwise stated, promotional offers cannot be combined and have no cash value.

We reserve the right to correct errors, modify, suspend, or withdraw a promotion where reasonably necessary, subject to applicable law.

9. Intellectual Property

All content on [Thetradecart.in], including text, logos, graphics, photographs, product images, designs, website layout, trademarks, and other materials, is owned by or licensed to us unless otherwise stated.

You may access and use the website for personal, lawful shopping purposes only.

You may not, without our prior written permission:

  • Copy or reproduce substantial portions of our website content;

  • Modify or distribute our content commercially;

  • Use our trademarks or branding in a misleading manner;

  • Scrape or systematically collect website content;

  • Reproduce product images or descriptions for commercial purposes; or

  • Use our intellectual property in a manner that infringes our rights.

10. Prohibited Uses

You agree not to use our website or services:

  1. For any unlawful, fraudulent, deceptive, or unauthorized purpose;

  2. To violate any applicable Indian or other applicable law or regulation;

  3. To impersonate another person or entity;

  4. To provide false or misleading information;

  5. To interfere with the security or operation of our website;

  6. To introduce viruses, malware, malicious code, or harmful material;

  7. To attempt unauthorized access to our systems, accounts, or databases;

  8. To scrape, crawl, copy, or collect website data through automated means without permission;

  9. To infringe intellectual-property, privacy, or other legal rights;

  10. To place fraudulent or unauthorized orders;

  11. To misuse promotional offers, discounts, or coupons; or

  12. To engage in conduct that may damage our business, customers, employees, or service providers.

We may suspend or terminate access where we reasonably believe these Terms have been violated.

11. Third-Party Services and Links

Our Store may use third-party providers for payment processing, shipping, analytics, advertising, hosting, customer support, and other services.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent acts, omissions, policies, or availability of third-party services that we do not control.

Our website may also contain links to third-party websites. These links are provided for convenience and do not necessarily constitute an endorsement.

12. User Reviews and Content

If you submit reviews, comments, photographs, feedback, or other content to us, you represent that you have the right to submit that content and that it does not violate applicable law or the rights of another person.

You grant [Thetradecart.in] a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute submitted content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe is unlawful, misleading, offensive, defamatory, fraudulent, or otherwise inappropriate.

13. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted;

  • The website will be completely free of errors;

  • All information will always be current or error-free; or

  • Every product will be available at all times.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded or limited under applicable Indian law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, [Thetradecart.in] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products where such limitation is legally permitted.

Our liability, where legally permitted to be limited, will generally be limited to the amount paid by you for the specific product or order giving rise to the claim.

However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or other matters for which limitation is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Thetradecart.in, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of our website;

  • Your violation of another person's rights; or

  • Fraudulent or unauthorized activity associated with your account.

This provision will apply only to the extent permitted under applicable law.

16. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics or pandemics, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, power outages, war, civil unrest, or failures of third-party service providers.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional rules that apply, disputes arising out of or relating to these Terms, your use of our website, or your purchase of products from us shall be subject to the jurisdiction of the courts located in India.

Nothing in this section is intended to deprive a consumer of any mandatory legal rights or remedies available under applicable Indian law.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Thetradecart.in regarding your use of our website and purchase of our products, except where additional terms expressly apply.

20. Contact Information

If you have questions about these Terms, your order, or our services, please contact us:

Store Name: [Thetradecart.in]
Email: [thetradecart.in@gmail.com]
Customer Support Hours: [24*7]

We will make reasonable efforts to respond to customer inquiries within [1-2 working days] business days.

By using [Thetradecart.in] or placing an order through our website, you confirm that you have read, understood, and agreed to these Terms of Service.